物流政策

izeyu Auto Parts – Shipping Policy

Last updated: May 19, 2026

Welcome to izeyu.com. This Shipping Policy outlines our procedures and terms regarding the processing, fulfillment, and delivery of orders for aftermarket auto parts and accessories. This store and website are operated by ZEYU IMPORT AND EXPORT TRADING CO., LIMITED (referred to herein as "izeyu Auto Parts", "we", "us", or "our").

For general inquiries, please visit our FAQ page. For detailed information regarding returns, please review our Return & Refund Policy.

1. Service Area

We currently ship exclusively within the United States.
We do not offer international shipping addresses or cross-border delivery services at this time.

2. Order Processing Time

Most in-stock orders are processed and prepared for dispatch within 1–2 business days after payment confirmation and stock verification.
Our fulfillment business days are Monday through Friday, excluding major U.S. holidays.
Should any unexpected delays or additional processing requirements arise, our support team will contact you promptly.

3. Estimated Delivery Time

The estimated total delivery time for U.S. orders generally ranges between 3–9 business days. This is calculated as follows:

Processing Window: 1–2 business days.
Transit Window: 2–7 business days following carrier pickup.

Please Note: Delivery timelines are estimates provided by shipping carriers and are not guaranteed. Actual arrival dates may fluctuate based on severe weather, peak holiday seasons, carrier routing delays, and remote geographical destinations.

4. Shipping Methods

We partner with major reputable carriers, including UPS, FedEx, USPS, and similar national logistics services. The designated carrier is selected based on the size, weight, and delivery destination of your order.
Oversized or heavy items may be dispatched via standard freight or Less-Than-Truckload (LTL) transport networks when appropriate.

5. Shipping Charges

We proudly offer Free Shipping on all orders shipped to destinations within the United States.
There are no hidden fees or separate standard shipping surcharges added at checkout for eligible domestic orders covered by this policy.

6. Split Shipments

To optimize fulfillment efficiency and reduce delivery times, items from the same order may occasionally be shipped from different fulfillment nodes. If your order requires multiple packages, you will receive a unique tracking number for each shipment.

7. Order Tracking

As soon as your order leaves our facility, an automated shipping confirmation email containing your tracking information will be sent to you.
Please allow 24–48 hours for tracking portals to update once the carrier scans the package.
If you have not received tracking information after our standard 2-day processing window, please reach out to us for assistance.

8. Damaged, Missing, or Lost Packages

We want to ensure your items arrive in perfect condition. Please act quickly if there is an issue with your delivery:

Standard Parcel Shipments: Any delivery issues, item shortages, or physical damage must be reported to us within 3 business days from the time the carrier marks the package as delivered.
Filing a Claim: Please preserve all original packaging, take high-resolution photographs of the damage, and contact us with your order number and tracking details.
Freight Shipments: You must inspect all freight or LTL shipments carefully before signing the delivery receipt. If visible damage is present, explicitly note it on the delivery receipt, photograph the damage, and refuse the shipment if necessary.

9. Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate, verifiable, and complete shipping address during checkout.
If an order is returned to our warehouse due to an invalid address, customer refusal, or multiple failed delivery attempts, additional re-shipping fees may apply to dispatch the item a second time.
If you realize you entered an incorrect address, contact us immediately. We can modify address details only if the order has not yet entered the processing or shipment stages.

10. Order Changes and Cancellations

If you need to change or cancel an order, please submit a request to our customer support team as quickly as possible. While we do our best to accommodate modifications, we cannot change or halt an order once it has entered processing or has been handed over to the carrier network.

11. Returns and Refunds

For complete eligibility criteria, detailed return instructions, and refund structures, please refer to our Return & Refund Policy. All shipping-related issues that ultimately lead to returns or replacements will be processed according to our standard warranty and return frameworks.

12. Policy Changes

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in logistics partnerships, carrier operations, or regulatory requirements. The version of the policy live on our website at the time your purchase is finalized will govern that specific transaction.

Disclaimer: izeyu Auto Parts specializes exclusively in brand-new aftermarket auto parts and accessories. We do not sell vehicles. Any vehicle manufacturer names, brand names, logos, or model designations used across our website are employed solely for fitment, compatibility, and cross-reference purposes.