Frequently Asked Questions (FAQ)
Orders
What payment methods do you accept?
We accept major payment methods available at checkout, including standard credit/debit cards (Visa, Mastercard, American Express, Discover) and other secure payment options supported by our storefront. You can review all available payment options on the checkout page before completing your purchase.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please reach out to our support team immediately through our Contact Us page. Once an order has been handed over to the carrier and shipped, changes or cancellations can no longer be processed.
How do I know my order was placed successfully?
Upon successful placement of an order, you will automatically receive an order confirmation email containing your order number and purchase details. If you do not see it in your inbox within a few minutes, please check your spam/junk folder or reach out to us for verification.
How can I track my order?
Once your order ships, we will send a shipping confirmation email complete with tracking numbers and links. Most in-stock orders are processed within 1–2 business days, and delivery typically takes 3–7 business days after shipment. For more details, please review our Shipping Policy.
What if I entered the wrong shipping address?
Please contact us immediately via our Contact Us page with your order number and the corrected address. If the order has not yet shipped, we will update it for you. If the package has already left our facility, address modifications will depend on carrier capabilities and may incur additional fees or delays.
Products
How do I confirm fitment before ordering?
To avoid fitment issues, we highly recommend carefully reviewing the product title, specifications, and fitment compatibility details listed on the product page. Please cross-reference your vehicle's specific year, make, model, and any original equipment (OE) reference numbers before completing your purchase.
Do you sell vehicles or only parts?
izeyu Auto Parts specializes exclusively in aftermarket auto parts and accessories; we do not sell vehicles. Any vehicle manufacturer names, brand names, logos, or models mentioned on our site are used strictly as a reference for fitment and compatibility purposes. You can browse our complete inventory via our All Collections page.
Are your products new?
Yes, all items sold on our store are brand-new aftermarket auto parts and accessories. Detailed product conditions, structural specifications, and compatibility details are outlined on each individual product page.
Do you offer warranties on your products?
Yes, we stand behind our quality. Warranty coverage is available but varies depending on the specific product category. Please review our comprehensive Warranty Policy for detailed terms. If you have specific warranty questions, feel free to contact us.
What if the part I received does not fit?
If you encounter a fitment issue, please contact us first so our technical team can review the problem and help verify compatibility. If a return is necessary, we will guide you through the process in accordance with our Return & Refund Policy. Please ensure the item remains unused and in its original packaging.
Shipping
How long does shipping take?
Most in-stock orders are processed and prepared for dispatch within 1–2 business days after payment confirmation. Following shipment, delivery typically takes 3–7 business days depending on your location and carrier performance (delivery to remote areas may take longer). Tracking details will be emailed to you immediately upon dispatch.
Do you ship internationally?
Shipping availability and transit times vary depending on the specific product category and final destination. Please review our Shipping Policy or reach out to us through our Contact Us page before placing an international order to confirm availability.
How much does shipping cost?
We are proud to offer Free Shipping on orders delivered within the United States. For other regions, shipping costs will be calculated and displayed at checkout.
Do you provide tracking information?
Yes. As soon as your order leaves our warehouse, an automated tracking email will be sent to the address provided. If you have not received your tracking information after our normal 2-day processing window, please check your spam folder or contact us for assistance.
What happens if my shipment is delayed?
While we ship orders promptly, carrier delays can occasionally happen due to severe weather, peak holiday seasons, or logistical routing issues. If your package is delayed, we recommend checking the tracking link first for real-time carrier updates. If you still need help, contact us via the Contact Us page, and we will look into the status of your shipment.