退款政策

izeyu Auto Parts – Return & Refund Policy

Last updated: May 19, 2026

This Return & Refund Policy applies to eligible orders placed on izeyu.com and shipped within the United States. This store and website are operated by ZEYU IMPORT AND EXPORT TRADING CO., LIMITED (referred to herein as "izeyu Auto Parts", "we", "us", or "our").

Please review this policy together with our Shipping Policy, Warranty Policy, and FAQ for a comprehensive understanding of our store guidelines.

1. Standard Return Window

We want you to be completely satisfied with your purchase. Most brand-new, unused items may be returned within 30 calendar days from the date of delivery.

To qualify for a standard return, items must meet the following criteria:

The item must be in completely new, unused, uninstalled, and resalable condition.
The item must include all original packaging, hardware, accessories, and documentation.
Items displaying signs of installation, wiring, physical damage, alterations, or missing components may be refused entirely or subject to a reduced partial refund.

Note: This 30-day window applies to all non-defective returns, including buyer's remorse, change of mind, ordering errors, or items no longer needed. These returns are subject to the shipping and restocking conditions detailed below.

2. Return Eligibility & Customer Responsibility

While we accept returns for new, uninstalled items subject to warehouse inspection, customers are solely responsible for confirming product fitment (Year, Make, Model, and structural application) before completing an order.

3. Non-Returnable Items

The following categories cannot be returned or exchanged unless explicitly approved under a valid warranty claim or due to our direct shipping error:

Electrical or Electronic Components: Once they have been unpacked, wired, installed, or tested.
Customized Items: Custom-made, special-order, pre-painted, or physically modified parts.
Final Sale Items: Any products marked as "Final Sale" or "Non-Returnable" on their respective product description pages.
Digital Assets: Gift cards and non-physical service items.

4. How to Initiate a Return (RMA Required)

Do not ship items back to us without prior approval. All returns strictly require a Return Merchandise Authorization (RMA) number before being dispatched.

Submit a Request: Contact us via our Contact Us page or email support@izeyu.com with your official Order Number and details of the item(s) you wish to return.
Review: Our support team will review your request and issue an RMA number alongside specific return shipping instructions if approved.
Pack and Label: Pack the item securely in its original box. Clearly print or include your assigned RMA number inside or on the package.
Ship: Send the package to the exact return address provided by our team. Returns sent without an RMA number may face severe processing delays or refusal at the warehouse.

5. Return Shipping Fees & Methods

All approved returns must be completed via mail delivery.

Non-Defective Returns: For returns driven by buyer's choice, change of mind, ordering mistakes, or parts no longer needed, the customer is responsible for all return shipping costs.
Seller Error / Defective Returns: For confirmed manufacturing defects, items Dead on Arrival (DOA), transit damage, or shipping errors (wrong item sent), izeyu Auto Parts will cover all return shipping costs and provide a prepaid return label where applicable.

6. Original Shipping Charges

Original shipping fees (if any were applied to specialized shipments) are non-refundable. They will only be refunded if the return is the direct result of a verified izeyu Auto Parts mistake.

7. Damaged, Missing, or Incorrect Items

Please thoroughly inspect your packages immediately upon arrival.

7.1 Shipping Damage or Missing Components

Standard Parcels: Report any missing items or package damage within 3 business days of delivery.
Freight Deliveries (LTL): You must inspect the pallet/crate before signing the carrier's release. Note any visible damage explicitly on the delivery receipt and capture photographs.
Keep all original packaging materials completely intact until the claim is resolved. (See our Shipping Policy for more details).

7.2 Incorrect Item Received

If you receive a part that does not match what you ordered, contact us within 30 calendar days of delivery with your order number and clear photos of the item and its part labels. Once verified, we will arrange a prepaid return and ship out the correct item or issue a full refund.

7.3 Defective or DOA Items

If an item arrives completely non-functional or structurally defective (Dead on Arrival), please contact us within 7 calendar days of delivery with video or photographic evidence. This short window addresses immediate arrival issues; product operational failures that happen after successful installation will be processed under our standard Warranty Policy.

8. Restocking Fees

To cover operational, restocking, and inspection expenses at our fulfillment centers:

An approved return for non-defective items (including change of mind, ordering errors, or items no longer needed) may be subject to a 20% restocking fee deducted from the product refund value.
No restocking fee will apply to returns originating from confirmed shipping errors, wrong items shipped, carrier transit damage, approved DOA claims, or verified warranty defects.

9. Refund Processing Timelines

Once your return is delivered to our designated warehouse, it will undergo a physical compliance inspection.
Approved refunds are generally processed within 10 business days of receipt.
Refunds will automatically be issued back to the original payment method used at checkout. Please note that credit card companies and banks may take an additional 3–5 business days to post the funds to your account.
If the original payment method is expired or unavailable, we will issue an equivalent amount in store credit.

10. Order Modifications and Cancellations

If you need to change or cancel an order, contact us immediately. If the order has not yet entered the processing stage at our warehouse, we will halt it for a full refund. If the order has already been processed or shipped, it cannot be canceled and must be processed as a standard return upon arrival, adhering to the conditions outlined in this policy.

11. Return Address Disclaimer

Please do not ship returns to our corporate headquarters address in Hong Kong. Our office is a business administration location and does not accept freight or product returns.

The correct warehouse return address varies depending on the product type and regional stock location. We will provide you with the correct U.S. return address alongside your RMA authorization.

Corporate Office Address (Not the Return Address):

ZEYU IMPORT AND EXPORT TRADING CO., LIMITED

ROOM 22, 11/F CHINA UNITED PLAZA

1008 TAI NAN WEST ST, LAI CHI KOK

HONG KONG

Disclaimer: izeyu Auto Parts specializes exclusively in brand-new aftermarket auto parts and accessories. We do not sell vehicles. Any vehicle manufacturer names, brand names, logos, or model designations used across our website are employed solely for fitment, compatibility, and cross-reference purposes.